Customer Testimonials

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DealerRater Oct 21, 2021

They were very efficient, and kept me informed through the process. They were very nice.

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DealerRater Oct 16, 2021

Service department was great. Very customer focused. Will come back for future service Thank You Hunter Kirby

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DealerRater Oct 16, 2021

Service person was polite, helpful and did everything that my car needed. Safe on road!

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DealerRater Oct 13, 2021

Once again for the third time in 2 1/2 three years I’ve had an amazing experience purchasing a new Toyota from Toyota Bountiful! Their staff is always excellent their management and F and I people are extremely professional and courteous. I purchased all my new vehicles from this dealership because for decades they have demonstrated under two different owners massive customer service and caring for the community. I highly recommend you use them for your next new car purchase! Jeff Christinson is an amazing sales person and professional you’ll love the experience he provides you! Great job to the leadership ...

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DealerRater Oct 1, 2021

Exceptional service! I really was pleased with how they treated me as a customer (I even had two young children with me which made my needs a little more difficult to meet.)

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DealerRater Sep 30, 2021

I feel your staff is trust worthy and am so pleased to have the attention to my car snd t me

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DealerRater Sep 29, 2021

Jadin was very helpful with my service. He explained everything well, options, packages. Friendly & nice.

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DealerRater Sep 29, 2021

Excellent service, timely and friendly with no surprises. They were knowledgeable and went the extra mile.

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DealerRater Sep 28, 2021

I have coming here for several years because the service and the people make the best experience I have ever had with an auto service organization. It is easy to get an appointment and from the moment I arrive until the time that I leave I am treated with respect and thoughtfulness. I always feel confident that the service people are well trained and very capable in their responsibilities. Even though it is a little bit of a drive I will continue to use this company as the dealership and service locations as my preferred choice.

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DealerRater Sep 27, 2021

Zak did a good job getting my Sienna in and out quickly for my 100,000 mile service!

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DealerRater Sep 25, 2021

Well treated an respectful dealership staff service is great with ppl amazing environment kids play area👍🏼

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DealerRater Sep 23, 2021

Service performed was great and an accurate wait time was given to me. Great price as well for a full synthetic oil change. Thank you!

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DealerRater Sep 22, 2021

Fantastic customer service at Toyota Bountiful in their auto repair and service center. Always friendly and helpful service people with great attitudes and information.

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DealerRater Sep 21, 2021

I had a very positive experience with Junior, Ivan, and Uriah at Toyota Bountiful. I would highly recommend this dealership to anybody. They provided a refreshing level of transparency and treated me like a friend.

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DealerRater Sep 18, 2021

Zak was very helpful and accommodating. It was a pleasure working with him. I look forward to working with him next time I need service.

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DealerRater Sep 17, 2021

Fast service, great staff and easy to work with anytime I need a car or just assistance

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DealerRater Sep 11, 2021

These employees were willing to be flexible in scheduling and drove me to and from work so my office agenda was not interrupted. They did great service on my car to satisfy our needs. Great people to work with!

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DealerRater Sep 1, 2021

Justin Bramhall was great to work with. He was so helpful all along the purchase process. Even with a few glitches, he was doing all he could to get things done. We would recommend him and the dealership to our friends.

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DealerRater Aug 31, 2021

Jordon Jewel set up the appointment with us and he was knew what I wanted and had options to look at and was very helpful showing me how to set everything up after the sail. Mathew Hatch made the process of buying the car very smooth and timely. He explained the benefits of each car and payment options.

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DealerRater Aug 30, 2021

Positive diagnosis. Repairs done quickly Reasonable price However, communication lacking

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DealerRater Aug 28, 2021

They were really nice and made you feel welcome. They were fast and careful that my car was kept clean.

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DealerRater Aug 26, 2021

I love and hate this place as it's always a hit or miss. I called 2x prior to my appointment ad I needed a diagnosis done on my 2nd car. I show up to the dealer and the guy assisting me tries to sell me a oil change package even though I told him I had already purchased the oil package.... finally we get over that, I go to the waiting room and wait for about 1 hour 15 minutes (which is fine as he mentioned they were busy). He comes to get me. We go to his desk and he ...

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DealerRater Aug 25, 2021

Great assistance from Rock with updating my service. Thank you for hiring great workers. End

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DealerRater Aug 25, 2021

Very helpful staff. They worked quickly for a solution on my truck. It wasn't as easy as they initially thought it would be but they navigated through it and communicated with me along the way.

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DealerRater Aug 23, 2021

Accommodated my needs and I appreciated the scheduled appointment reminder. Hunter was the technician and kept me informed about my service and made sure everything was done. The dealership is clean and spacious and I had a great are to work while I waited. They really cater to their customers. I would highly recommend this dealership.

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DealerRater Aug 19, 2021

Toyota Bountiful dealership provides quality workmanship at very competitive prices. Great service department!

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DealerRater Aug 19, 2021

Fast, friendly, professional service. It was a pleasure to pull in and address everything in a personable and efficient manor.

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DealerRater Aug 19, 2021

Felt very good about their service to us while buying our new highlander

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DealerRater Aug 15, 2021

Excellent service. Grady, and service advisors have gone above and beyond. I love the video for work needed and work completed. Love the transparency, wonderful

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DealerRater Aug 14, 2021

Thanks for the extra tips and diagnostics from the agent named Rock! He is great!

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DealerRater Aug 14, 2021

They were very busy, but completed my emissions test in half the time promised. Very professional

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DealerRater Aug 12, 2021

Outstanding service team! Great video detailing work. The scheduling is easy, and the team n the service department is always so helpful and please.

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DealerRater Aug 12, 2021

Bottled water is good and tasty, techs are nice. would recommend.

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DealerRater Aug 10, 2021

Fantastic service. Worked me in on a busy day so I could leave for a road trip

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DealerRater Jul 31, 2021

These guys are awesome, took the time to figure everything out for my truck. Even found a recall, and fixed that. Grady is very easy to work with, and will be someone that I continue to look for when I come back to the shop.

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DealerRater Jul 30, 2021

Prompt service. Service technicians do a great job. Service Advisor followed up to make sure everything was done. Also went over the invoice to verify.

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DealerRater Jul 19, 2021

2021 RAV4 SXE HYBRID -- DATE OF PURCHASE: JULY 7, 2021 September 25, 2021 Yes! Finally! Picked up the replacement vehicle today almost 3 months after the initial purchase. It was a bumpy road, but thanks to GM Mr. Waterbury, they "made it right." Thanks also to Jeff and Cam who worked closely on this to make it happen. August 13, 2021 - To be continued...Returning Rav4 purchased 7/7. There were issues with the repairs. Waiting for replacement vehicle TODAY is Thursday - July 22, 2021 BACK UP TO A 5-STAR RATING! Finally reached the General Manager, KC Waterbury, on Monday, July 19, and everything began to take a ...

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DealerRater Jul 15, 2021

I am extremely impressed with the customer service I have received from both Rockwell and Grady. I have been going to Mark Miller for my service for years now because of the xxxxty service and cocky xxxxxxx attitude I received from John Pollet after the change over from Menlove!! I would return to see Rockwell or Grady. Mark Miller has taken exceptional care of me over these past few years!!

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DealerRater Jul 10, 2021

I can’t remember the girls name but she did a great job and took really good care of me and went over everything in detail!

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DealerRater Jul 5, 2021

The service is transparent and thorough, exactly what you look for in a full service dealership

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DealerRater Jul 3, 2021

7-03-2021 We are on vacation from Washington state and our air conditioning stop blowing. We were panicked because we had reservations in St George, UT. Our daughter lives in Bountiful UT AND SHE HAS HAD EXCELLENT SERVICE at Bountiful Toyota. I was worried that because of the holiday weekend and it was a Saturday that we wouldn’t be able to be scheduled in. Then we had the good fortune of meeting Jadin Bussio who is the Drive Manager at Bountiful Toyota. He was so helpful and professional and his team diagnosed the problem which thankfully was an easy ...

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DealerRater Jul 2, 2021

Rock in the service dept. was awesome. Very friendly and thorough

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DealerRater Jun 30, 2021

I recommend Toyota of bountiful to everyone,is great service there

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DealerRater Jun 27, 2021

Andrew was fair and honest in his assessment of my vehicle’s needed repairs.

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DealerRater Jun 25, 2021

Great service and attention in taking care of car as well as the good purchase deal that allowed me to purchase a new vehicle with a good trade in.

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DealerRater Jun 24, 2021

I told them that I had a leak in the back brake light that was letting water into the cab. I really just wanted an estimate on that. Instead, they actually tested it (poured some water on it?) and charged me a diagnostic fee. I was in there getting an oil change at the same time, so I wasn't with the vehicle. I am not opposed to these fees when a mechanic has to troubleshoot something extensively, but I already knew what the issue was. I think it might be time to find a local Toyota mechanic. I don'...

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DealerRater Jun 24, 2021

They took care of me and was able to get my vehicle serviced in a very timely manner. I will definitely go back again

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DealerRater Jun 24, 2021

As always, I’m truly pleased with this dealership. They are the only place I take my car to.

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DealerRater Jun 18, 2021

Fairly pleased. Service was great & appreciate the shuttle rides. However, am disappointed because the brakes still squeal and the rubbing noise when wheel is turned is still there. I have been into Toyota Bountiful three times complaining about this noise and no one seems to hear it or can find the the cause. All other service has been great.

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DealerRater Jun 18, 2021

Jr. And Jordan were awesome!! They took my car as a trade in and I left with my used car in less than 3 hours on a very busy Saturday. They answered all my texts quickly prior to and after my appointment. I will definitely return when another car is needed.

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DealerRater Jun 17, 2021

Online sales representative Hunter Lundy was just wonderful! He was friendly, personable, and professional. He made me feel important, a valued customer and wanted to do his BEST to meet my desires. For me, of all characteristics, feeling important and a Valued Customer is paramount. I would definitely do business with Hunter. On the opposite end was the financial person. It was strictly business; come, sign here and there, bye. No hi Mr......, Very short and gave the feeling of interruption, no personality. That was the worst moment in this entire purchase. Otherwise, Bountiful Performance Toyota is great with Hunter ...

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DealerRater Jun 16, 2021

I went in for an non scheduled oil change, and had a couple of other things done. Andrew and his team were courteous, professional and I was out of there in no time. Thank you Toyota Bountiful!!

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DealerRater Jun 11, 2021

Grady at Toyota of Bountiful is always helpful and great to work with. I would recommend their service department to everyone. I’ve never used anyone else to service my Toyota.

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DealerRater Jun 10, 2021

Always Excellent service. I did the night drop off. Next morning got an early call. They were right on with quotes and time being done.

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DealerRater Jun 10, 2021

Hunter was very nice and helpful. They fixed my air conditioning. It was a very pleasant experience. The lady who gave me my appointment was very helpful and nice.

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DealerRater Jun 9, 2021

The service dept was very helpful. Andrew was great at making sure we knew what was covered and taking care of a recall that I had.

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DealerRater Jun 8, 2021

I have had my vehicles serviced at Bountiful Toyota for many years and have always been satisfied with their service. This last week I had a car serviced and had a concern that I expressed to my service manager, Grady Clayburgh. He went out of his way to correct the problem and insure my satisfaction. I have confidence in recommending Bountiful Toyota to others.

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DealerRater May 23, 2021

Toyota Bountiful has a great reputation. They are always friendly and helpful. They have nice amenities for those waiting for service. My favorite is the quiet lounge.

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DealerRater May 22, 2021

They perform all my service needs from minor oil changes to major repair. I simply told them I’m hearing a noise and they’ve been able to locate and repair it. I’m very happy with them. The Parts Department has always been able to locate Toyota FJ Cruiser parts I’ve requested. I’m sure at times it has been a challenge. Thank you

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DealerRater May 20, 2021

Tried at least 3 or 4 times on this servey and each time I am almost done and some how it gets deleted,.probably my fault but I can only say great about all the personal here.

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DealerRater May 13, 2021

Grady in the Service Department always takes good care of me and other family members who drive Toyota Tacomas, Tundras, and Avalons! It is the Service Advisors that keep us coming back. Keep the good ones!

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DealerRater May 7, 2021

Went there to find problem of lagging power found problem got me back on road again thanks zak and master mechanic for an awesome job well done.

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DealerRater May 1, 2021

What a wonderful experience. I’ve recently had several bad experiences with other dealerships in bountiful so I was hesitant to go into Toyota bountiful. However, they were wonderful to work with and fair. Will be going back as soon as I need.

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DealerRater Apr 28, 2021

Came in for emission test and renew registration. Was able to do that in about an hour, but to get the registration I had to go a Honda dealer since the system was down.

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DealerRater Apr 23, 2021

Really happy to find the vehicle, with all the packages I had wanted, already put together and sitting at their dealership. They were definitely willing to do what they could to help me get exactly what I needed in purchasing a RAV4. Highly recommend.

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DealerRater Apr 22, 2021

UPDATE: K.C. the GM had my refund check issued the day he was made aware of the issues I had experience. I appreciate his quick response to getting this issue resolved and I love the car! BUYERS BE WARE! I purchased a 2021 Venza on 3/6/21. The car was not yet on the lot but they insisted it was delivered and waiting for the truck to deliver it to the sales lot. They also pushed that we finance the deal that day to make sure I could get the car because there weren't many available. 7-10 days later I was ...

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DealerRater Apr 21, 2021

Flexible, helpful, plenty of attention in spite of being so busy. Nobody was pushy. I appreciated the whole process, from initial greet to out the door.

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DealerRater Apr 17, 2021

Bought a 2017 Dodge Caravan a few weeks back. Had the delight of going through details regarding the van and sales process with Leontra on site. Leontra was a nice gentleman to speak with. He took the time to both converse about his family as well as inquire about our own. There was no pressure or coercion from him to purchase the van or any other vehicle. He was very encouraging and made the process unfold smoothly. Toyota of Bountiful definitely has a very fitting sales associate to be the face of the dealership. We really appreciate it. Thanks Leontra!

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DealerRater Apr 16, 2021

Service dept is quick, efficient, courteous and helpful. Grady and Brad (parts) went above and beyond to get me the help I needed while saving me money.

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DealerRater Apr 15, 2021

Toyota Boutiful took the time to do all my service updates . Which was great, considering I called in and was asked to come in for them to start.in 30 minutes. And I added emissions and registration ! It all worked out well !

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DealerRater Apr 14, 2021

Service takes long enough that I need to leave my vehicle there for the day. It would be nice to wait for 30 minutes or so, when an appointment is made.

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DealerRater Apr 13, 2021

The service received from Grady was excellent, the time used to do this service was really good so I would recommend Toyota Bountiful to every body.

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DealerRater Apr 2, 2021

Everyone at this dealer was respectful, friendly, and helpful. I particularly appreciated Anthony in sales who let me take my time and who researched all of my questions. I felt like he cared about helping me well not pressuring me at all.

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DealerRater Mar 31, 2021

My maintenance icon appeared and as I don’t live in Bountiful,Utah I went to Bountiful Toyota late in the afternoon. Grady understand right away and was helpful immediately. Couldn’t have asked for better Sevices and professionalism. A quality dealership with quality personnel.

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DealerRater Mar 27, 2021

I was very happy with the service done with my Rav4. The service personnel were very helpful and kind. They contacted me when needed. I plan on going there again for service and repairs.

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DealerRater Mar 27, 2021

Gerry went above and beyond to help my wife find her dream car and made sure that we knew what we were getting and answered all of our questions. The sales desk was very fair and listened to our concerns.

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DealerRater Mar 27, 2021

Service individual (Josh) was very professional and was very helpful in communicating where we were at in the process. Was pleased with the service received.

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DealerRater Mar 26, 2021

Had fuel pump recall changed out and regular oil change. Service was done timely, I was in and out durning drop off and pick up. Very professional, highly recommend.

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DealerRater Mar 23, 2021

I hope Toyota of Bountiful knows how lucky they are to have a service representative like Grady Clayburgh representing them. The right amount of information to make an informed decision without high pressure.

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DealerRater Mar 17, 2021

I was able to find the right vehicle with the right features. It took a bit more time at the dealership than I thought it should, but Ivan the sales manager increased the value of my trade to compensate me for the my time. Overall I got the truck I wanted.

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