Customer Testimonials
Awesome, helpful, and knowledgeable staff. Helped me find the best car for me and had everything I wanted.
They are great to work with... 10 out of 10 experience. I would recommend them to my family and friends.
The entire service staff is amazing. Everyone I dealt with was so kind and comforting. They made me feel so comfortable. Thank you for hiring courteous and professional people to represent your company. Kudos!!
People there is pretty kind, and they always explain the thinks clearly. So I recommend it
Service manager Andrew is awesome. He takes the time to get to know his customers and goes above and beyond to help.
Service department always does a thorough job. Appreciate their records they keep and the video that they sent me showing the inspection.
Kept their word ... delivered everything they promised. Humberto worked hard to please us. Nikki and Mark were also very helpful.
They were all friendly and helpful. The only frustrating part is waiting two months for the car. Not their fault. Would recommend. David Lopez was my salesman, he is not listed. My finance guy is also not listed.
Jace was both informative and very helpful! Service was done in an hour despite a long line of waiting cars.
Excellent service and responsiveness. I wish they could service all of my vehicles regardless of make or model.
I had 1 person get pushy with me about buying an additional warranty package I didn’t want. There was a guy there who was rude to me when I told him I didn’t want the clear bra on my car for $500. I did not appreciate people trying to use the scare tactics on me to buying those things for my brand new car. The sales lady, Ashley was terrific.
Car buying experience was pretty straightforward. I did have to check them on their math with interest rates vs monthly payments, and they made a mistake with my extended warranty, but were willing to correct that once I brought it to their attention.
I had Oil change appointment I arrived and I was told 2 1/2 hours
As usual, Bountiful Toyota’s service department is pleasant to deal with and does a great job. The facility is currently under construction and I wish they would provide some complimentary snacks and drinks while we wait like they used to when I first bought a car through them, especially with the construction going on as a way to make the experience more tolerable in a noisy environment, but still the job and communication are fantastic.
Service writer was good. Scheduled appointments apparently mean nothing. Drove down from Wyoming and arrived on time for my appointment and was told they were backed up 2 1/2 hours. Not the way to run a business in my opinion. Left and drove back home to Wyoming. Made another appointment for next week. Drove down again and arrived on time and was told 2 hours to get in. I planned for a long wait this time and stayed for the service. Service writer and technician were good.
Outstanding Customer service. The staff was truly there to help thou if you’re just looking to finding what your interest in a vehicle. Great sales staff no cookie cutter or rushing. Thank you and our salesmen Gordon.
The turnaround time was great. They have early appointments and you don't have to spend a big chunk of your day waiting around. Friendly and professional staff.
They do not follow through with all the promises made. You need to keep you eye on them, or they will try to take advantage of you
Was a very horrible experience. Lied to from about every aspect of the purchase. Original finance personnel, Hunter was better to deal with then the original finance person that lied to me from the beginning. Dealer bragged about the $5000 of work that was just done to the truck that was a 100% a lie and the small amount of work that was done was done very very poorly. Jam nuts on tie rods were loose, lugs were loose, ball joint had no c clip installed etc.... I know it was a used truck but why lie/brag about the work? Drivers ... Read More DealerRater - Sep 21, 2026
Pesters customers for feedback over and over. This is not a user-friendly or kind experience.
Great service, John was able to speak with the shop manager to run a couple of concerns past him; all issues were addressed and resolved on same visit.
I used to rave about this service department. I used to be greeted immediately and guided to where I should be. Not one person looked up. Laughing and joking around, but couldn’t get any help. I got out of my car and still no one. Finally, Javi approached us. He led us to Miguel who seemed bothered to help. Great timing on getting the service done. Love the videos. The text said that our car was ready. Went out to the bay and still no one paid any attention. Finally, Javi asked how he could help. Taylee brought the ... Read More DealerRater - Sep 18, 2026
Every aspect of my visit exceeded expectations. I was welcomed quickly, Gavin was friendly and knowledgeable. He did not try to talk me into extra services and even explained why some where not necessary. The video showing my car's current condition was impressive. I was shuttled from the service center and then back again, both drivers were so kind and made the experience five star, easily. Even if my car didn't have a service package, I would absolutely come back.
They take care of me everytime and never had to worry. Recommend them to anyone!
The salesperson was super friendly and nice. I think a little condescending but nice. The financing manager wasn’t as great. I requested two credit unions for financing. I get that they ran one to protect my credit but they ran the second one. The first one had a better rate, which I communicated to the salesperson. The finance manager didn’t even tell me who or what the rate was until I asked. Since buying a car takes all day, I didn’t ask them to run another check. Instead I’ll have to pay more.
Fast and efficient service. Would recommend staying to wait if some of the snacks were complementary like other dealerships.
I have loved my experience with this dealer. They have taken great care of my Tacoma and I appreciate its willingness to help me save on services.
Very easy to work with, answered all my questions and gave me a good deal
Everyone involved helped serve my needs exceptionally well and in a timely manner. I appreciate the friendly service and the true craftsmanship of taking care of my expressive asset.
every was smooth no complaints whatsoever kyle and trevor are the ones that help me with everything thank you
Performance Toyota Bountiful is a really good place that I can trust to take my car to for proper service and not feel too pressured about additional work. I did have to bring my vehicle in a couple of times for when a battery gave a false positive and actually prevented my car for starting correctly. However, they got it taken care of. Other issue was I attempted to confirm other service items that were brought up, but was not able to approve them and only had the initial work done. They did give me a list of other suggested ... Read More DealerRater - Sep 15, 2026
“The service center was excellent, but I was very disappointed with the parts department. I asked for information about parts and how the process works, and instead of helping me, the employee told me to go to Google and use ChatGPT. This is unacceptable. I have been a regular customer and have purchased five cars here already, so I expect professional assistance from your staff.”
Soon as I pulled up, I was asked how many miles do you have. I said”54K miles.” The service tech stated oh, you need more than an oil change. Yeah you have a bunch of service that is required now for your truck. Let me share with you what is needed now. Nothing was required now, there are some at 60K that are required, with some that are recommended but not required. Sorry, it’s not honest. I was also told it would be an hour to hour and half. I was there for two and half hours. They ... Read More DealerRater - Sep 13, 2026
I had my camry worked on here for my 25000 mile service and everything was great! Andrew was my service advisor and he got me in and out in excellent time. Andrew was very knowledgeable about my vehicle and let me know anything I needed to know about it and very friendly about everything. Very satisfied with the work done on my car. No problems. I definitely will go back to performance Toyota again!
Timely, professional service from all staff, comfortable waiting area, addressed all concerns, review video provided.
Car was inspected and taken care of. The issue I ran into was I had scheduled an appt and was still put behind other vehicles. I was told I’d be there for 1–1.5 hours and was there a little over 2 hours. So kind of disappointing.
The service writer was great to work with. I’m disheartened when the tech said the alignment didn’t help the swaying my truck does on freeways with groves cut into the cement. I’m going to contact Toyota to see what they say. A 65k truck shouldn’t follow ruts/grooves.
Courteous, fast and efficient. I was in and out super quickly. Very enjoyable experience. Good times.
I went in to have my alignment checked because my truck was pulling to the right. Initially, I was told the alignment was fine and that rotating the tires might fix the issue. After the tires were rotated, the truck was still pulling to the right. Another technician then took a look and found that the alignment was actually off, so they corrected it. In the end, the issue was addressed, but the whole process took around four hours due to the initial misdiagnosis.
John is an amazing person to work with. I have never had a bad experience when John is involved.
the fact that the downpayment was reimbursable was the reason we choose Performance Toyota!!! even if there were closer Toyota dealers. Ashley was learning about the RAV4, we knew we could always go back for more instructions if needed. But the most important part for us was that after Ashley to us on how fragile the windshields are, how the crack, rock chip is a star burst immediately, how easy for it to happen on these new windshields, we took her advise and got the windshield insurance. ..Service was very friendly, and knowledgeable, they always found the answer for us. ... Read More DealerRater - Sep 8, 2026
Amir was great to work with! He was respectful of our choices, listened to what we were looking for, and made me feel heard throughout the process. He even offered to bring a car to us to test drive on a Friday night, which really impressed me and showed how willing he was to go the extra mile.
What I appreciated most was that Amir was never pushy. As someone who works in sales myself, I really value a salesperson who listens, respects the customer’s decisions, and doesn’t try to steer them toward something simply because it benefits ... Read More DealerRater - Sep 6, 2026
Great service department. Brayden was knowledgeable and very helpful. Price was discussed before hand and felt no pressure
Professional service and good client treatment. The appointment was easy. Especially the diagnostic notice in video is excellent to know my car condition .
Great experience working with Stan Norkis while considering which vehicle we wanted to purchase. Stan was very patient and responsive to our wishes. Not a high pressure sales experience and it felt like he really wanted to make sure we got what we wanted. He was great with communication over a several month period while we decided what we wanted. He found exactly what we were looking for!
Performance Toyota in Bountiful was great to work with. Their service is speedy and efficient. Walked out of their facility with a great deal and an even better car!
Hands down the best and easiest dealership to work with. Jace was extremely helpful and explained everything to me. I will definitely be bringing all my cars here because of him.
Stan was really great. He helped me into the right vehicle and made sure that it fit my needs.
I wanted to buy a car from a dealership because I know they are more credible than other places. I went looking and ended up buying from them. It turns out 2 people in my family have also bought from the same place.
Worst Toyota dealer Ive dealt with since 1968 buying my first crown and have been fan on Toyota ever since. If they could mess it up they did from deposit to hold to pick up a complete disaster
Thank you to Jeff C in sales and Eric in finance for making this experience great. Loving our new vehicle still. Thank you!
Sales Kwabi and Manager Colby were totally awesome! They were very attentive to our needs!
Everyone at Toyota bountiful has been very great and easy to work with. From David to the service department, and Angie for financing. I truly loved my experience and will be a returning customer
If you value your vehicle’s resale value and accurate service records, stay far away from Performance Toyota Bountiful.
I bought a brand-new RAV4 here, trusting them to handle routine service. Instead, their service department committed a massive error by attaching another customer's vehicle to my VIN number. That other car got into an accident, and now my clean-title, single-owner vehicle has a faulty accident report on its Carfax—directly crushing my trade-in value through zero fault of my own.
This isn't just a minor mistake; it's gross administrative negligence that directly harms the customer financially. Management’... Read More DealerRater - Sep 1, 2026
All the people we worked with were professional and easy to work with. I was especially pleased that there were no changes, surprises, or last-minute juggling with the price. What was advertised was exactly what I paid. I trust this dealer and would definitely buy from them again!
This is the second time that I have Jace helped us do the maintenance on our Prius. We appreciate his professionalism, and friendliness and get the work done. He told us what else needed to be done and all done in a timely manner. You have great employees.
Nothing to say my transaction was done over phone as in text messages & not in person .
David Lopez and the whole team that helped was fabulous when I purchased my new truck. 3 years ago I wasn't too happy with the service I received, and I wasn't going to come back. However David Lopez made up for it.
I only gave three starts because I paid 80.00 to have my tires balanced due to the vehicle shaking at 60 MPH. When I got it back, it still shakes at 60 MPH.
I appreciate how the Recall Issue was fixed, and the Roof issue was fixed. But extremely Unhappy that your technicians couldn't fix the issue with the Audio/Media center. Their only solution was for me to buy a new unit costing $5200. Outrageous! Instead, I turned to YouTube and found a video that gave instructions on fixing the problem in 5 minutes. That worked and my Audio/Media center works fine again. Sad that your Technicians maybe don't know such tricks to fix the problem, just so customers are forced to shell out the money for new equipment. Not sure ... Read More DealerRater - Aug 26, 2026
Jace was awesome, he got my vehicle picked up and taken care of while I was out of town. I ended up with a flat tire on my other vehicle the day I returned and he got me in and out for that as well! Would recommend Toyota Bountiful for all your service needs!
Asked for required state licensing requirements to be done as well for car registration-it was not. Initial estimate was over $2000, I just wanted basic maintenance. Valet service was great.
I purchased a Lexus RX350 f sport and the front bumper was not fully installed and had a gap by the right headlight. I mentioned to the used car manager that it needs to be fixed and they did nothing. The vehicle seems to jump a little from 0-7 mph They would not believe me.
Great experience. Jace explained everything and got the job done and didn’t take long. 👍
Veronica in sales department she was excellent and finance Victor wonderful thank you for a good experience
Friendly, convenient pick up service, thorough inspection, dependable. I appreciate the reminder call and text updates.
I was informed of a safety recall for my 2024 Tundra and made an appointment to have it picked up from my workplace to have it checked and repaired if needed. Upon inspection I was informed that it did show signs of the recall problem and needed to have some parts replaced to fix the problem but I was informed that the dealership did not have the parts in stock and it would be two to three days before they could get the parts and ... Read More DealerRater - Aug 21, 2026
I had a really great experience getting my car here. Everyone was professional, helpful, and made the process much easier than I expected. I appreciated how straightforward and smooth everything was, and I’m really happy with the car I ended up getting. The staff made sure I felt comfortable with the purchase and answered all my questions along the way.
Overall, I’d definitely recommend them to anyone looking for a vehicle and would consider coming back for my next car.
The only thing I wish was different is that I would have liked to receive the car with ... Read More DealerRater - Aug 21, 2026
Had a good time through out the whole process, people are so kind and patient, they answered all the questions I have no matter what. They make you feel like they also want you to get the car you love!
Ashley did a wonderful job, kind Truely wanted us to drive out something we really wanted and thought we couldn't.
Toyota Bountiful has been excellent in maintaining my vehicle scheduled maintenance. Keep up the good work!
Everyone was incredibly friendly, and made the car buying process feel easy. My daughter and I both went together. It was her first car, and they were so patient with us finding the perfect car for us both! I would recommend this dealership to anyone
The Toyota Tundra was constantly in for warranty and recall issues. The worst truck I have ever owned.
This is our first experience with Performance Toyota Bountiful. We purchased a 2027 Land Cruiser. Tyler McConnel, Senior Sales Associate, (Tmac) provided professional and knowledgeable support from time of order through delivery. Steve Greager, Accessory Manager, helped with the owner selected enhancements, Hunter supported the closing docs, and Matt and Jace coordinated the installation of all items. All others at the dealership were friendly, courteous, and helpful. This was a very good experience and we have recommended the team to our friend interested in purchasing a new 4Runner.
I purchased my 2018 Highlander from Performance Toyota in 2023, and I continue to bring my vehicle here even though there is another Toyota service center only about five miles from my home.
The reason I continue to make the drive is my service advisor, John Judkins. He is absolutely the best! John truly listens to my concerns, makes sure the service team understands exactly what I’m experiencing, and keeps me informed throughout the process.
If my service is going to take more than two hours, John always makes sure I have a ride home and back to the dealership. I ... Read More DealerRater - Aug 15, 2026
I’ve always had a great experience with Toyota Bountiful. One of the things I appreciate most is the quality of the people they hire like Miguel. Their employees consistently make you feel welcome, respected, and treated like family.
Even though the location is farther away for me, I continue to choose Toyota Bountiful because good service, trust, and the way customers are treated matter more than distance.
Thank you to the entire team for always providing such a positive and professional experience. That family-oriented atmosphere is something I truly value and one of the main reasons I keep coming ... Read More DealerRater - Aug 13, 2026
they call and keep my service intervals up to date. Great reminder from a team that takes care of all the little things.
Your service employee Quentin Q was so good and honest with me and I value that being a woman
Muchísimas gracias x su atención son bien profesionales en su trabajo son muy amables,en los precios están más o menos,muchísimas gracias a todo el personal y a Javi es el mejor me ayudó mucho
The experience was straight forward and the employees at bountiful toyota were great. We got the vehicle we wanted at the price we thought was fair
I like the cars they sell, but i had to constantly reach out to them to get things happening and moving, both in getting a car and for the service part as well
Jace is awesome and so is Andrew. I also appreciate the xcellent service your company gives us.
Helpful, plote and showed intersest in my needs for service. He does a good job of training.
We told Stan Narkis exactly what we wanted and he delivered. Angie Pistorius was exceptional on walking us through the financing. Easy + great experience! Thank you!!!!
Jace is the best of the best! He is kind and knowlegable in what he does. He takes pride in great customer service as well as an A+ quality of work. I recommend him and Toyota Bountiful's service to everyone/
I bring both my Rav 4’s here for service now. I find it a great asset.
The door handle broke on my 2026 Tundra with less than 5k miles. The part was on back order - not any parts in the U.S. with Toyota estimating 6 months to get a part; leaving me with rolling down my window to open my door from the outside side. The whole team at performance made it their mission to find me a part. They finally found one at a dealership in Canada. Within a couple of weeks they fixed the problem. Thank you for your hard work on fixing a very frustrating situation.
I was greeted by Quentin and he was very polite. He followed up on the work being done and updated me as I waited. They send you a video of the car inspection and point out what they observe. I drive a few extra miles because they have a good customer service and treat you like a friend.
They were friendly and no pressure given at any time. Great people to work with.
Great experience, everyone was friendly, helpful and informative. Quentin did a great job explaining how everything worked and informed me of an important recall. Thanks
Most of my dealings are with the service department. My last visit I was asked for an assessment on the trade in value of my truck and did not receive it. In the past you provided greater utility by washing and vacuuming the car. The later was some time ago but it did garner greater customer loyalty and it was appreciated.
They did a great job fixing my tailgate. It took more work and effort than anticipated and everything was done to my satisfaction.
I have been very pleased with your service department how quickly they get me in and out
I called Performance Toyoa Bountiful to get a quote for a transmission "flush". I wanted all of it replaced. I was told by the service manager it would take .8 hours for labor and then with the fluid, it would come to less than $200.00. I took it in and the service tech said it would be $320! What? I explained the quote and the tech called the manager who then said it would be less than $200 IF it was just a drain and fill (no one does that anyway.....if you have old transmission fluid, you get it ALL OUT, ... Read More DealerRater - Aug 1, 2026
They try very hard to do requested service in a timely manner and provide updated information about your vehicle.
Getting my new leather in my RAV4 was easy and when the dealership had my vehicle it was done faster than expected!
Performance Toyota Bountiful made leasing our new Tacoma a breeze. Best dealership experience of all time!
Everyone was very helpful and prompt. I worked with Braian and he was lovely to work with. My experience wasn't perfect because I picked up my new car after expecting it was getting a detailing job and it really just looked like it got a wash- still dusty mats and such. Its not like the car was dirty but it wasnt detailed.
The service center will take your money and do nothing to your vehicle. I’ve taken my vehicle in multiple time because they did a botched job on my alignment. I also paid for a tire rotation and balance, just to notice that it was never done as well. I will never take my vehicle to this place ever again.
My car buying experience could not have been any better from purchase, to trade in, to adding tint. David, Kenzie and Jace are all the best of the best at what they do. They were knowledgeable, kind, and answered all of my questions thoroughly. I will never do business anywhere else ever again.
Repairs that could be completed were done and parts ordered for warranty issue. Communication with the service department was good.