Customer Testimonials
Randi was my service advisor. She was very professional and accommodating. I had an issue afterwards with a service that was performed on my vehicle and she solved the issue and made arrangements to get the part’s needed to resolve the issue. She is a great service advisor and always has the customers best interest .
I had a very wonderful experience. Amir fought hard to get a deal i was happy with. Everyone that we interacted with was very pleasant.
Whoever helpped me was very kind and loving. Was very good at what they do
We paid a deposit on a 2026 Rav4 and were given the vin# and build progress on the car. For several weeks the sales person kept telling us that no new information was available on when the car would arrive. When we saw that it was marked in stock on the dealers website we made another inquiry. Initially we were told it was simply an update on the website that was incorrect.
Then 2 days later we were told the truth. Deposits on the car had been taken from multiple people.
The dealers solution was to put our deposit on another car ... Read More DealerRater - Jun 11, 2026
My friend & I were driving to Hyrum to attend a friend’s memorial when the red triangle warning light came on. We immediately took the next exit & got to Jiffy Lube where they diagnosed the problem & sent us to Toyota Bountiful. There Quentin took great care of us, getting us a rental car so we could continue on our trip & updating us periodically on my car. I’m just so glad we broke down where we did (& not in Sardine Canyon!) & that my car was so well cared for. Great service & care & ... Read More DealerRater - Jun 11, 2026
We had a relatively good experience with Amir at this dealership, but unfortunately our experience with one of the new managers completely changed our impression.
We were ready to purchase a vehicle yesterday and even returned a second time to finalize the deal. While Amir was busy helping another customer, this manager made very little effort to assist us. He left us sitting in our vehicle in the sun for more than an hour waiting for him, despite knowing we were there to close the purchase.
There was no sense of teamwork, no urgency to help a customer who was ... Read More DealerRater - Jun 9, 2026
Got an awesome deal working with Anthony. Had no presser to buy even in the finance office. Will likely be back on my next vehicle purchase.
My car had several issues to be addressed including struts, alignment, radiator hose, and bearings. Jace was able to determine what services were required to address these problems. He quoted me a fair price and was able to adjust the total with the best coupon presented. The vehicle drives without the noise previously experienced and is much better to drive. Very pleased with the results.
Randi was very personable and helpful. She made me feel like she cared about me and was honest about the needs and recommendations for my car.
We have purchased 5 new vehicles from this dealership and have serviced all of them there. We’ve always been treated competently and courteously.
I have had my 2017 Avalon service at this dealership since 2018 and they have always done an excellent job of keeping the car in tip top shape. They have an outstanding team in their service department and they always keep me informed about my car while in their shop.
Took my car in to have some detail work done on it and came out with more scratches on it than when I took it in. They sent it through an older car wash and the car ended up with scratches on the hood that were never there before. They tried to fix them but some were not fixed well. In the end they denied it was their fault.
They're always pleasant and hustle my service through. They make it worth the drive from Seattle.
I am leaving this review specifically because of Bobby Cuevas.
My initial experience working with Ivan during the purchase process was extremely frustrating and, if that had been the end of it, this would not have been a positive review. The situation was heading toward a very poor outcome.
Bobby stepped in afterward and completely turned the experience around. He took the time to listen to everything that had happened, acknowledged the issues, and followed through exactly as promised. He coordinated repairs, provided a loaner vehicle, stayed in communication, and made sure every issue was fully resolved — including things discovered ... Read More DealerRater - Jan 5, 2026
Freak Thanksgiving snowstorm in Torrey, Utah, Capital Reef area. Snow and ice built up on passenger side window of our Prius overnight. Attacked the ice with the wrong end of a broom - not a good idea! Window dropped out of its track and would not roll up!
Hours later, in the cold and wind, with the help of a bunch of suction cups and several assorted rolls of tape we headed back to Salt Lake where we called Performance. They picked the car up the next morning and brought it back the following day - healed! Bless you Performance ... Read More DealerRater - Aug 12, 2025
I had a problem with a communication module on my 2023 Toyota Tacoma.. Service Advisor John Judkins was superb. He showed genuine interest in solving the problem and exhibited great follow through. After a a couple of days it was determined that my truck needed a new computer and service module which had to be ordered. The technician was able to install the hardware in great time, and it solved the issue. Gratefully my truck was still under warranty. I had given another Toyota Dealer north of Performance Toyota but the Service Advisor did not show real interest in solving the ... Read More DealerRater - Jun 14, 2025
ago
*Update: I think the reason they lied is because they knew there were problems with the car. The mechanic I took it to said that the mileage of 50k on the car doesn’t seem possible based on all the problems it has. The dealership said they would spend $1500 on the car fixing it up to ensure it was in good shape before I came to pick it up. They padded that with tons of detailing and stain guard for the interior. My mechanic said the transmission fluid was so dirty that it probably did damage to the transmission. ... Read More DealerRater - Oct 1, 2024
This is the worst Toyota dealer in Utah. Do not go to them, they sale misinformation. It took me 7 days to get my loan through Toyota financial after they CHANGED my trade in agreement after I signed. If you like stress and financial hardship for your family this is the dealership for you. I will absolutely go to Tony divino next time. I’ve bought many vehicles through them with zero issues.
Love the dealerships Drake was good to work with, went above and beyond to find me the car that fit my needs.
I had a poor experience with an employee of Bountiful Toyota and let them know why I was upset. The General Manager of the dealership, K.C. Waterbury quickly reached out to me, and apologized for the problem, asking us to give them a second chance, and promising that the experience would not be repeated. We took him up on his offer. This time, an amazing salesman named Trevor, did everything in his power to make sure our test drive and overall experience was perfect. There was no hard sale, no pressure, and every effort to help us get into ... Read More DealerRater - Jan 18, 2024
We bought our first Toyota Corolla Cross at Performance. We worked with Amir and in the end he really help us out. I was able to get leather and heated seats in my Corolla Cross. At first there was some misunderstanding, but Amir made sure everything happened and we got what we wanted. We really appreciate his service and what he did for us.
Service advisor lied said my prepaid maintenance program was expired. Charged me for a new maintenance package. When I found the paperwork proving everything, supervisor refused to correct.
I want to inform potential car buyers about the deeply disappointing experience I recently had at Performance Toyota Bountiful. My interaction with this dealership has left me with a bitter taste and a strong urge to warn others about their questionable business practices.
First and foremost, my dissatisfaction stems from the misleading information provided about the condition of a used vehicle I purchased from Performance Toyota Bountiful. The sales team assured me that the car was in impeccable condition, emphasizing its reliability and overall quality. However, upon closer inspection, it became evident that this was far from the truth.
The ... Read More DealerRater - Nov 30, 2023
Review update: pretty much don’t trust sales people. After being sold a “complete warranty” during our vehicle purchase (cost $3300) and being told “it covers EVERYTHING” except maintenance items, we’ve discovered that was a big, fat sales tactic and lie. It wasn’t our first sales person, Lorenzo, but the guy who helped us sign all the papers. We’ve had our windshield wiper fluid leaking and even with a scheduled appt it still took 4.5 hours and $80 later (not covered by the warranty that “covers everything”) just for them to tell me that they fixed a hole in the ... Read More DealerRater - Nov 3, 2023
It was great until after I bought it. I lived out of state and had it shipped home. It was a big hassle to get Performance to work with my credit union to complete the sale. I could never get the finance guy to return my calls or emails. It was obvious when it arrived that it never went through their full point inspection or paint protection they charged for. They then messed up my registration paperwork and it’s now been two months and still no plates. Go elsewhere.
The lady I worked with was great. She talked to me so I could understand what is going on with my vehicle. She got me in and out. So appreciated.
I bought my first RAV4 there August 2016. For the next 4, maybe 5 years, I could pull in to have it serviced and see nearly all the same faces every time. But for the last 2, maybe 3 years, that is not the case. The faces are nearly all different every time . To me, that is not a good sign. I sold that RAV4 to my son when I bought my new 2022 RAV4 last year. They refused to honor the fact that I had bought the tires there and give him the free rotation. He’d asked to have an oil change done because ... Read More DealerRater - Aug 23, 2023
Fast, professional, and very polite. Clean environment in the service area as well as the lobby.
Good customer service and I enjoyed the video that was sent by the technician to show me what was going on.
From Corey helping us after hours when we showed up with a breakdown to John being extremely responsive while our car was being fixed, this was by far the best experience I’ve ever had at a dealership service department.
Good service. Very considerate service writers, both Jennifer and Randy. Only objection was the excessive wait, nearly 3 hr once and about 2 hr the next day.
Good coupons and deals. Easy drop-off and pick-up. Love Toyota vehicles and their reliability. They used to vacuum and clean your car, with an oil change service. Unfortunately they don’t do that anymore. I used to enjoy that part of the service. Otherwise, I enjoy Toyota Bountiful.
Got help quickly and then got good patient help. Until all my questions were answered
Thank you Brody Green I appreciate you your service people for taking good care of me
I really like the Toyota Bountiful customer service. Setting up a n appointment was quick and easy. When I asked how long the service would take they explained very much what they were going to do and gave an approximate time. They offer the shuttle service to take me back home. They keep in contact during the service and at the end they ask if I needed a ride back to get my car. Thanks Toyota Bountiful!
Rodney and crew were fantastic! The few cars we were interested in had a few issues and he was upfront about them and was willing to got he distance to see how they would work out the details on getting them to. Rodney made sure that we stayed within budget and that we would have the same payment as before. The “No Pressure” to get into a vehicle that was just about outside of our budget was truly refreshing! Thank you for such a great experience!!
Bought a used 2011 Prius. Do not waist your time. This company is a joke.
Friendly and helpful answering questions about my new car. Technician came into my car to help set up a computer tool. Shuttle service didn’t work for me as expected but maybe that’s the nature of that service.
Ran diagnosis said everything looks good nothing to fix and able to wave the fee with coupon presented. Honest and fair service.
Took my Sienna for routine service. The associate was attentive and was clear as to what the vehicle needed. Keep up the good work and excellent customer service.
Drove over 2000 miles to visit family and found out I had a cracked wheel. They found the part in the area (the day before a major Holiday) and fit me into the schedule so I could be on my way. Had me on my way in 4 hours. Thanks much for going above and beyond to help a customer! Excellent customer focus and service.
The particular repair was relatively straightforward. It was expensive, but they got the job done. I live paycheck to paycheck, and initially didn't have the cash onhand to be able to pay. Bountiful Toyota was flexible enough to allow me to setup an appointment during my next pay period.
Everyone was very helpful . Would recommend to anyone. Would come back if ever looking for another car
I am so incredibly happy withy new Toyota 4-Runner. The sales rep who assisted me with the purchase,CHRIS was absolutely professional and patient with a no "hard sale" approach which I gratefully appreciated! This is one of the best Dealerships around and the Management fr start to finish is exceptional. Oh by the way I got a steal of a deal on both my purchase and trade in. Now is the time to buy!!!! Thanks so much Chris? Annabel Lowenhaupt
Angela was great. She explained everything perfectly. I hope she is my customer service rep next visit.
I went in for an oil change and left with a brand new gorgeous 4-Runner thanks to the extraordinary professionalism and gentle charming approach of the sales rep CHRIS. What a lovely young man. He was extremely kind and patient - never pressured me - never tried to hard sell. Thanks to his expertise and talent I came home with a honey of a car at a honey of a deal. I could not be happier. Thank you CHRIS and the Team at Bountiful Toyota. I remain your loyal customer always! Annabel Lowenhaupt - North Salt Lake - Utah
I walked out of this place satisfied. I had a great experience with Juston. He walked me through the process and couldn’t believe how everything was done on that same day. Ask for Juston I promise you won’t get disappointed. He will help you find what you want. Best place to trade in your car or to get a car. Thanks again Juston and you are amazing at what you’re doing.
I had some service done recently at Toyota Bountiful for my Rav4. I had Shay help me. After that she recommended some services and I agreed on some of those services. Very costly, but I guess I needed them.
She recommended a shuttle because the work could take up to 3-4 hours. Maybe longer. She then signed me up for a shuttle.
A skinny blond man in his 50's had called out "Shuttle" loud. There was like 4 people in the waiting lounge. I thought they were going to call my name out. So I told him my name ... Read More DealerRater - Jun 19, 2023
Donovan was great! Got me in to do a PPI on a car rather than having me schedule an appointment for the next day. Justus did a thorough inspection of the car I brought in and gave insightful feedback. Thanks!
They have always taken great care of me. I would definitely recommend them to anyone!
T. Donovan took great pains to explain the service to be rendered and arranged for my transportation to and from my home. She is a definite asset to her empoyer!
The dealership is good as far as dealerships go. However, THEY called me about recall on the front passenger airbag and said it needed to be worked on. They were nice enough to pick up my car and deliver it later since they planned on having it for 4 to 6 hours, except there was not a recall after all. When they got to working on it they called me and told me there was no recall and wondered why my car was there. That was a waste of their time and my gas, which at $4 a gallon and a 35 mi round ... Read More DealerRater - Jun 13, 2023
I have been here about 5 times now for different service needs, oil changes and recalls. Everything has always been outstanding service, excellent, friendly, and helpful employees
Performance Toyota Bountiful made my car purchase easy and comfortable. I absolutely got a great deal in an extremely tight car market. KC, Michael, and Jeff were the best to provide me a professional and transparent experience.
We are fortunate to have excellent care for Toyota vehicles in Bountiful. With diagnostic and maintenance programs and records, vehicle stay in excellent condition. Waiting areas are comfortable, but a free shuttle is available. Great service!
Appointments are meaningless. Expect long waits, as appointments aren’t honored. Watch out for their tire rotation and oil change specials. I wasn’t told about their short expiration dates for the services.
Anthony was wonderful to wok with. Would recommend him to everyone. I had a great experience.
They are always great to work with, and get the job done right the first time!
Very courteous and professional. Highly recommend. Recently purchased used truck and process was honest and efficient. Sales staff excellent.
Very helpful and they are going the extra mile to collect my new car from my home in order to tint the windows, and then bring it back.
Everybody was so friendly and informative and eager to help and let you know what is going on with your vehicle
So far so good. This is the 3rd Toyota dealership I’m on so far. The others in the ost have had really bad customer service.
Zak is a QT, took good care of my vehicle in a timely manner. Will recommend him to others.
I have been going to Performace Toyota for several years and would never go anywhere else. Every department and every employee are exceptional.
The salesperson, Laura, was great. No pressure, explained everything and answered all questions. I agreed to a deal and was satisfied with it. She did a good job on her part.
The car was to be detailed, Laura had volunteered to deliver it to my home 40 miles away. I was disappointed in the detail. It was more of a mediocre wash only. Not what I expected for a $50K one yr old car. Mud on tires, that I still must scrub off, (won't come off with just a wash) film on all inside windows, they had not been wiped ... Read More DealerRater - Apr 23, 2023
Worst communication and misinformation I have ever had from a business. Go to a different Toyota dealership for your Toyota needs. Since buying my vehicle here. I go to other Toyota dealerships for any needs and service. Just so I don’t have to go there. And the service elsewhere is so much better!!! Will never buy from Toyota Bountiful again. I do not recommend.
Service was great. Although I didn’t get an update of my car until I called them late afternoon. Not so good with time for pick up. Otherwise the work was done so well with my tires. Thank you
Dealership is run down with a bunch of junk cars. Tons of salesmen. No prices on used cars. Service advisor was great to deal with. Finished on time.
I was given a sales job by service department about what needed to be done. They recommended a litany if things to be fixed on a 2020 Hylander with 28k miles. They said I needed new rotors, new brakes, flush brake lines, & a few which I can’t remember. I called the general manager, whom I never heard back from , and the service manager who called me back after 3 hours. After I spoke to the service manager, he said he would investigate and call me back, he said it was very unusual to change rotors after 28k mikes. Never heard ... Read More DealerRater - Apr 7, 2023
Service department did a good job. Fast service, free shuttle service a big plus. Typical upsell pitch common to all dealerships, but overall highly satisfied with convenience and results. On the other hand, I’m disappointed with delays in orders for new vehicles. I placed an order for a new vehicle 10 months ago and still haven’t received it. They required a $1000 no refundable deposit. But what if they never receive the vehicle? Will they refund my deposit? Seems a little sketchy, so beware before you sign up for a new vehicle delivery.
Shae was great! My wife got a flat tire and Shae got my corolla in and out in a quick timely manner. I appreciate you making me feel like my time was valuable. Thank you.
Always friendly and courteous service. Very respectful of my time. They keep me updated on the progress of my service. I highly recommend them.
2nd vehicle I’ve purchased from here in 2 years. Rodney and Mike were great to work with and I feel like we made a fair deal. Finance process was quick and friendly too. Only negative was another customer’s trio of terror keep running around the sales floor, the restrooms, and the area we were talking, screaming and popping balloons. Stock Benadryl.
This dealership is the bane of my existence. After purchasing my car from them nearly a year ago, I have experienced xxxx. I don’t understand how they are still in business. They have dropped the ball more times than I can count at this point. Most recently, they scratched my car door during regular service and after approaching them, they have ghosted me. During my car buying experience, they provided me several wrong time frames of when my car would arrive, they told me my car was ready, I showed up to pick it up and the car had ... Read More DealerRater - Feb 15, 2023
Videos from the tech with detailed explanations and amazing communication from Angela made it an easy and pleasant experience. They also came in almost $600 less than the quote.
The service department did an excellent job servicing my Toyota Tacoma! I highly recommend them to my friends and family members!
Toyota Bountiful always delivers my car on time or before. This last time I needed to be out of there by a certain time. And we had to add an extra service that needed to be done. They got me out on time so that I could get to my next appointment. They are always very friendly courteous and keep me up-to-date on everything. They do not try to push anything that I do not need done to my car. I go the extra mile and time to make sure I can take my car to them. It is about ... Read More DealerRater - Feb 8, 2023
Very helpful, no pressure, enjoyed the experience, got a great car at a great price
Everyone was super. We had a little problem. It was resolve with exclamations of what we were paying for. It was all settled and the exclamations made sense and everything was great. My husband LOVES the truck. Thank you.
Great environment for car buying. Excellent staff, very inviting and welcoming. They take care of your needs. I'd love to do more business with them in the future. I'd definitely recommend them to anyone and everyone.
Tiff was amazing! Honest, great customer service, patient, understanding, follow through, overall a wonderful company to buy from! I highly recommend them.
This is the worst service I have ever had. I waited for 4 1/2 hours! No one offered a shuttle! They first told me it would only be 2 hrs, so I thought I would wait! They dealer did t care about the costumer. I left several texts went and asked and Devon was nowhere to be found. This was terrible service!!!!! I am not a happy person at all with Toyota Bountiful!!😡😡😠😠
Toyota Bountiful is always so great to me. Service is quick and easy and their sales people listen to what I have to say. Also, Alex in finance wasn't pushy and explained things clearly to me. Love this place!
Peyton was very good to work with, he was knowledgeable and quick. Also Kenzie and giving me an Estimate on my vehicles was friendly and very efficient.
Working with Justin was great! He answered all questions. He responded every time we contacted him. We would recommend him to others.
I needed my emissions test done and they were able to get it done, but I called for a price and was told it would be $30 and when I got there I was told it was $36.75. I went there because I thought the price was going to be $30 so I wasn’t happy about the price change when I got there.
I was only given 2 options of a RAV4 that would be available in my 2-3 week window of needing a car. Scheduled to arrive 11/30-12/6. Today is 12/31 and I'm still waiting. Vuc was kind enough to lend me a car until mine arrives, but communication has been bad. They keep telling me when my car will be ready, then wait until the last minute to tell me it isn't. Messed up all my Christmas/New Year travel plans with the wonderful communication. FYI, they also won't allow anyone to pay cash. Toyota financing only.
Amazing job working my car in unscheduled to fix an immediate problem. Definitely a great experience!
First time to this dealer and was treated eitb great attitude from service advisors. It's out of my way but will definatly make the trip for service.
Very pleased with the help in buying a new vehicle. Look forward to working with them.
Service agent was nice. Manager wouldn’t match tire price at Costco (okay). Had to pay for oil service over phone (okay). Prefer to get an itemized bill first. After-hour key handoff with sales receptionist was one of the worst customer service interactions in recent memory.
Great place, honest people, great deal I was totally satisfied I will buy from them again
Quality of service has gone down hill at this dealership: slow service, no longer doing car washes/vacuuming, vending machine has replaced the self serve soda, etc. We will be choosing a different service location in the future.
Corey, Chris, Bobby & Sebastian were awesome 👏🏾 to work with! You looking for a great Toyota dealership; this is the 1!! Conversations were fluid & they pointed me in the right direction for my next vechicle. They listened to what my requirements & got mrme the right toyota. I love ❤️ it!!! Thanks GUYS, I will be back for my next car.
I never feel pressured. They answer my questions and let me decide what I want to do.
Very smooth operation from making my appointment, dropping off my car and having the service completed. Brook , the service person, was more than willing to make me feel like I was a # 1 customer. I’ll recommend your service program to others.
Quick and easy service. It was nice to have a car wash and detail done with my car service this time. This service was not provided with my last two oil changes. Zak was friendly and welcoming.
John is the bomb got my oil change done in a timely matter went over things.our Highlander will be needing and a problem I had before he compensated us for that and helped me get my new phone to sync with my car. He is phenomenal.
Always fair and totally open about their pricing. JR Delacruz is the best salesperson and Bobby as sales manager.
JEFF CHRISTISON WAS TERRIFIC IN HELPING ME BUY MY NEW 2022 TOYOTA HIGHLANDER XLE. HE HELPED EXPLAIN ALL THE FEATURES OF THE CAR THE NIGHT I PURCHASED THE VEHICLE AND ANSWERED ALL OF MY QUESTIONS SEVERAL DAYS LATER. I GOT A BETTER INTEREST RATE WITH THE TOYOTA FINANCIAL GROUP BECAUSE I HAVE A PERFECT SCORE OF 900 ON MY CREDIT REPORT FROM EXPERIAN.