Customer Testimonials
I’ve always had a great experience with Toyota Bountiful. One of the things I appreciate most is the quality of the people they hire like Miguel. Their employees consistently make you feel welcome, respected, and treated like family.
Even though the location is farther away for me, I continue to choose Toyota Bountiful because good service, trust, and the way customers are treated matter more than distance.
Thank you to the entire team for always providing such a positive and professional experience. That family-oriented atmosphere is something I truly value and one of the main reasons I keep coming ... Read More DealerRater - Aug 13, 2026
they call and keep my service intervals up to date. Great reminder from a team that takes care of all the little things.
Your service employee Quentin Q was so good and honest with me and I value that being a woman
Muchísimas gracias x su atención son bien profesionales en su trabajo son muy amables,en los precios están más o menos,muchísimas gracias a todo el personal y a Javi es el mejor me ayudó mucho
The experience was straight forward and the employees at bountiful toyota were great. We got the vehicle we wanted at the price we thought was fair
We purchased a vehicle from this dealership last Friday. Our sales representative, Jeff, was great throughout the process and was professional and helpful. Unfortunately, our experience with the finance department was different. We verbally agreed that there would be no additional add-ons other than the maintenance package, yet the finance representative, Eric, added two optional products to our agreement that we had specifically declined. The final paperwork is provided on a USB drive rather than as physical copies, so we were not able to immediately review the completed agreement shortly after leaving. Once we reviewed the documents and discovered the ... Read More DealerRater - Aug 11, 2026
I like the cars they sell, but i had to constantly reach out to them to get things happening and moving, both in getting a car and for the service part as well
Jace is awesome and so is Andrew. I also appreciate the xcellent service your company gives us.
Helpful, plote and showed intersest in my needs for service. He does a good job of training.
We told Stan Narkis exactly what we wanted and he delivered. Angie Pistorius was exceptional on walking us through the financing. Easy + great experience! Thank you!!!!
Jace is the best of the best! He is kind and knowlegable in what he does. He takes pride in great customer service as well as an A+ quality of work. I recommend him and Toyota Bountiful's service to everyone/
I bring both my Rav 4’s here for service now. I find it a great asset.
The door handle broke on my 2026 Tundra with less than 5k miles. The part was on back order - not any parts in the U.S. with Toyota estimating 6 months to get a part; leaving me with rolling down my window to open my door from the outside side. The whole team at performance made it their mission to find me a part. They finally found one at a dealership in Canada. Within a couple of weeks they fixed the problem. Thank you for your hard work on fixing a very frustrating situation.
I was greeted by Quentin and he was very polite. He followed up on the work being done and updated me as I waited. They send you a video of the car inspection and point out what they observe. I drive a few extra miles because they have a good customer service and treat you like a friend.
They were friendly and no pressure given at any time. Great people to work with.
Great experience, everyone was friendly, helpful and informative. Quentin did a great job explaining how everything worked and informed me of an important recall. Thanks
Most of my dealings are with the service department. My last visit I was asked for an assessment on the trade in value of my truck and did not receive it. In the past you provided greater utility by washing and vacuuming the car. The later was some time ago but it did garner greater customer loyalty and it was appreciated.
They did a great job fixing my tailgate. It took more work and effort than anticipated and everything was done to my satisfaction.
I have been very pleased with your service department how quickly they get me in and out
I called Performance Toyoa Bountiful to get a quote for a transmission "flush". I wanted all of it replaced. I was told by the service manager it would take .8 hours for labor and then with the fluid, it would come to less than $200.00. I took it in and the service tech said it would be $320! What? I explained the quote and the tech called the manager who then said it would be less than $200 IF it was just a drain and fill (no one does that anyway.....if you have old transmission fluid, you get it ALL OUT, ... Read More DealerRater - Aug 1, 2026
They try very hard to do requested service in a timely manner and provide updated information about your vehicle.
Getting my new leather in my RAV4 was easy and when the dealership had my vehicle it was done faster than expected!
Performance Toyota Bountiful made leasing our new Tacoma a breeze. Best dealership experience of all time!
Everyone was very helpful and prompt. I worked with Braian and he was lovely to work with. My experience wasn't perfect because I picked up my new car after expecting it was getting a detailing job and it really just looked like it got a wash- still dusty mats and such. Its not like the car was dirty but it wasnt detailed.
The service center will take your money and do nothing to your vehicle. I’ve taken my vehicle in multiple time because they did a botched job on my alignment. I also paid for a tire rotation and balance, just to notice that it was never done as well. I will never take my vehicle to this place ever again.
My car buying experience could not have been any better from purchase, to trade in, to adding tint. David, Kenzie and Jace are all the best of the best at what they do. They were knowledgeable, kind, and answered all of my questions thoroughly. I will never do business anywhere else ever again.
Repairs that could be completed were done and parts ordered for warranty issue. Communication with the service department was good.
The waiting area couches and seats were dirty and stained. The dealership is being remodeled, hopefully they update the seating for customers. The wait time for a time rotation was 90 minutes. A bit expressive in the sad waiting area. I will get Toyota service at a different dealership next time
The dealership took the stress out of buying a new car. The process was smooth and easy. I definitely love my new Corolla Cross.
Fast efficient service. Timely updates. I was told what was being done and when to expect the car to be ready for pickup clip.
Despite dealership construction, the process for getting in and out was smooth. My wait time as shorter than the initial commitment so they successfully over-delivered!
Went in for an oil change and to get a noise fixed. Oil change went well. They said they fixed the noise, but didn't. It's still there.
Good customer service, informative technician when questions where asked and provide information of what was needed to be done in my vehicle.
I always have a good experience of Performance Toyota of Bountiful! It's true at Performance Body Shop as well. Kevin Syfu's and Andrew's know customer service very well.
Trevor was fantastic through the entire process. I really appreciated how her took the time to explain all the work and inspection the service department did and what they would do so we could bring home the best value and condition for the vehicle. His communication was excellent and he was super patient as I shopped around. Thank you so much!!
Other than not being sure how to get into the service area because doors were closed and I had not nbeen there to know they automatically open, my appointment was excellent. I was kept informed, I liked having video of service tech showing me my problem and the assurance that my car was driveable if the wheel sensor messed up again.
Try good service and very friendly. Got exactly what I wanted, and the whole process was very smooth.
I called first ( because I didn't want to waste my time and spend the hole day there ) and talked to Anthony told him what I was looking for and got some prices he said he had what I was looking for a couple days later I went down after going through my finances we went out for a test drive and came back and talked to Elliott and sind signed the papers and left with my new truck it was a great experience fast and friendly I would recommend them to anyone 🙂
Everyone is great to work with and Jace is the best Service person to work with.
Nikki, Steve and Arturo were amazing to work with! They made the buying process incredibly smooth. I will definitely be referring people to them for any car buying needs
I appreciate the education when I come in. Its good to see what i may have to budget for within the year for maintenance. Jace the service rep is friendly and easy to talk too.
They look out for the health of my car by reminding me of what maintenance services should be performed on it. I then have them perform on or two services that day and then more when I go back to have the tires rotated or the oil changed. By keeping up with the maintenance, I'm hoping the car will not break down or need expensive repairs later.
They always keep my Toyota running smoothly, Recent got new tires with a minimum of hassle.
I bought the car from the dealership at 33k miles I go at 38k miles for an oil change only to be told none of the recommended 30k maintenance had been done even though it was sold to me as fully serviced. So I either got scammed at the repair shop or at the time I bought the car regardless it was a bad experience
Very happy with my experience with Toyota Bountiful. I had a few issues with new tires getting put on, they went above and beyond to fix the mistake and they took great care of me. Matt and Miguel were awesome!
Keep up the good work. John Judkins is great to work with and on top of everything.
We bought a new car from David Lopez. He did a great job. Great job of communicating.
Brandon was great! He got my vehicle in and out for the 5,000 mile service plus oil change in a timely manner. Whomever changed the oil however, needs to clean up their oil splatters on the engine. It's a brand new car and this was not an accidental oversight, it was splattered on the radiator, belts and hoses.
Excellent service at Performance Toyota Bountiful. Ivan provided amazing help from start to finish when buying my Toyota. Highly professional, transparent, and friendly. Great experience!
Good customer service in a timely manner the wait time wasn’t long with video
Excellent service. Honest, fast, and top-notch treatment. 100% recommended.They always helped me with everything.
The service was friendly, timely, and informative. Follow up was quick and they only recommended service on necessary tasks based on milage. Would highly recommended this team.
Very knowledgeable, friendly staff very helpful in doing upgrades. Great dealership. I would recommend this dealership
The service on my car was very slow .It took a lot longer than what I was originally told. Also, had a long wait for the shuttle service getting me to the dealership to pick up my car.
They get me updated, which was really good. It did take a bit longer than I expected.
Nice place, nice people. I strongly recommend this place to family and friends...thank you
This dealership service department failed to fix my car when asked to fix a specific thing on the vehicle.
I don’t know anything about this person. All I’ve done is buy a car and it was to Junior and I have financed that I have not come for my first oil change or service stuff yet so I can’t come in on that.
They took several days to fix my 2017 Highlander with $5k in repairs and within a few days the car died on the highway. It has been towed back to their facility in bountiful, hopefully it will get repaired the right way this time.
In the past, we've had relatively good experiences with this dealership. However, our last service appointment was a bit of a joke. Even though we had an appointment and were waiting at the dealership, they didn't start on our car for 3 hours. We were there for over 5 hours by the time they finished the routine maintenance. We were coming from out of town, so we didn't have anywhere else we could go. We had 5 kids in tow (ages 5 months to 11). To make things worse, their playroom was under construction, so we didn't have anything to occupy ... Read More DealerRater - Jul 6, 2026
The service was ok. I was sitting in the waiting room watching servuce people come in and tell their person their car was ready. I finally wondered what was going on with my car after over an hour so walked to the service person and ask about my car. He said oh we sent you a text 1/2 hour ago that jr was ready. No one came I and said it was ready like several others had done I was unhappy with that treatment. I don’t watch for a text especially when I’m not expecting one.
over the years the dealership has been excellent the last visit there were some issues
Mark Ith was amazing and honest! Will be back to see him soon thank you
John was the best service rep. he got the veh. in an got the work done in time. He was frendly and kept me informed along the way.
Stan is the best Salesman I have ever worked with. He is truly AMAZING! The service department is fast and effective and always checking warranties to ensure I have the best operation with my vehicle.
Service department was very organized and got me in quickly with my scheduled appointment. They let me know what was going on along the way and texted with information. Very pleased with the service.
THEY are very good to me and I know when I get the car back the service has been well done.
Great service team shop was a bit of a mess due to remodeling. Over all great experience.
They were great in providing me with a vehicle I could afford and finding a low interest loan.
Performance Toyota, is one of best dealerships that I have ever dealt with. Friendly, courteous, and extremely helpful. Thanks for all you do for me, and everyone else.
I drove from Denver to trade in my older Highlander for a newer one. Most of the paperwork was done before hand which was helpful.
Randi was my service advisor. She was very professional and accommodating. I had an issue afterwards with a service that was performed on my vehicle and she solved the issue and made arrangements to get the part’s needed to resolve the issue. She is a great service advisor and always has the customers best interest .
I had a very wonderful experience. Amir fought hard to get a deal i was happy with. Everyone that we interacted with was very pleasant.
Whoever helpped me was very kind and loving. Was very good at what they do
We paid a deposit on a 2026 Rav4 and were given the vin# and build progress on the car. For several weeks the sales person kept telling us that no new information was available on when the car would arrive. When we saw that it was marked in stock on the dealers website we made another inquiry. Initially we were told it was simply an update on the website that was incorrect.
Then 2 days later we were told the truth. Deposits on the car had been taken from multiple people.
The dealers solution was to put our deposit on another car ... Read More DealerRater - Jun 11, 2026
My friend & I were driving to Hyrum to attend a friend’s memorial when the red triangle warning light came on. We immediately took the next exit & got to Jiffy Lube where they diagnosed the problem & sent us to Toyota Bountiful. There Quentin took great care of us, getting us a rental car so we could continue on our trip & updating us periodically on my car. I’m just so glad we broke down where we did (& not in Sardine Canyon!) & that my car was so well cared for. Great service & care & ... Read More DealerRater - Jun 11, 2026
We had a relatively good experience with Amir at this dealership, but unfortunately our experience with one of the new managers completely changed our impression.
We were ready to purchase a vehicle yesterday and even returned a second time to finalize the deal. While Amir was busy helping another customer, this manager made very little effort to assist us. He left us sitting in our vehicle in the sun for more than an hour waiting for him, despite knowing we were there to close the purchase.
There was no sense of teamwork, no urgency to help a customer who was ... Read More DealerRater - Jun 9, 2026
Got an awesome deal working with Anthony. Had no presser to buy even in the finance office. Will likely be back on my next vehicle purchase.
My car had several issues to be addressed including struts, alignment, radiator hose, and bearings. Jace was able to determine what services were required to address these problems. He quoted me a fair price and was able to adjust the total with the best coupon presented. The vehicle drives without the noise previously experienced and is much better to drive. Very pleased with the results.
Randi was very personable and helpful. She made me feel like she cared about me and was honest about the needs and recommendations for my car.
We have purchased 5 new vehicles from this dealership and have serviced all of them there. We’ve always been treated competently and courteously.
I have had my 2017 Avalon service at this dealership since 2018 and they have always done an excellent job of keeping the car in tip top shape. They have an outstanding team in their service department and they always keep me informed about my car while in their shop.
Took my car in to have some detail work done on it and came out with more scratches on it than when I took it in. They sent it through an older car wash and the car ended up with scratches on the hood that were never there before. They tried to fix them but some were not fixed well. In the end they denied it was their fault.
They're always pleasant and hustle my service through. They make it worth the drive from Seattle.
I am leaving this review specifically because of Bobby Cuevas.
My initial experience working with Ivan during the purchase process was extremely frustrating and, if that had been the end of it, this would not have been a positive review. The situation was heading toward a very poor outcome.
Bobby stepped in afterward and completely turned the experience around. He took the time to listen to everything that had happened, acknowledged the issues, and followed through exactly as promised. He coordinated repairs, provided a loaner vehicle, stayed in communication, and made sure every issue was fully resolved — including things discovered ... Read More DealerRater - Jan 5, 2026
Freak Thanksgiving snowstorm in Torrey, Utah, Capital Reef area. Snow and ice built up on passenger side window of our Prius overnight. Attacked the ice with the wrong end of a broom - not a good idea! Window dropped out of its track and would not roll up!
Hours later, in the cold and wind, with the help of a bunch of suction cups and several assorted rolls of tape we headed back to Salt Lake where we called Performance. They picked the car up the next morning and brought it back the following day - healed! Bless you Performance ... Read More DealerRater - Aug 12, 2025
I had a problem with a communication module on my 2023 Toyota Tacoma.. Service Advisor John Judkins was superb. He showed genuine interest in solving the problem and exhibited great follow through. After a a couple of days it was determined that my truck needed a new computer and service module which had to be ordered. The technician was able to install the hardware in great time, and it solved the issue. Gratefully my truck was still under warranty. I had given another Toyota Dealer north of Performance Toyota but the Service Advisor did not show real interest in solving the ... Read More DealerRater - Jun 14, 2025
ago
*Update: I think the reason they lied is because they knew there were problems with the car. The mechanic I took it to said that the mileage of 50k on the car doesn’t seem possible based on all the problems it has. The dealership said they would spend $1500 on the car fixing it up to ensure it was in good shape before I came to pick it up. They padded that with tons of detailing and stain guard for the interior. My mechanic said the transmission fluid was so dirty that it probably did damage to the transmission. ... Read More DealerRater - Oct 1, 2024
This is the worst Toyota dealer in Utah. Do not go to them, they sale misinformation. It took me 7 days to get my loan through Toyota financial after they CHANGED my trade in agreement after I signed. If you like stress and financial hardship for your family this is the dealership for you. I will absolutely go to Tony divino next time. I’ve bought many vehicles through them with zero issues.
Love the dealerships Drake was good to work with, went above and beyond to find me the car that fit my needs.
I had a poor experience with an employee of Bountiful Toyota and let them know why I was upset. The General Manager of the dealership, K.C. Waterbury quickly reached out to me, and apologized for the problem, asking us to give them a second chance, and promising that the experience would not be repeated. We took him up on his offer. This time, an amazing salesman named Trevor, did everything in his power to make sure our test drive and overall experience was perfect. There was no hard sale, no pressure, and every effort to help us get into ... Read More DealerRater - Jan 18, 2024
We bought our first Toyota Corolla Cross at Performance. We worked with Amir and in the end he really help us out. I was able to get leather and heated seats in my Corolla Cross. At first there was some misunderstanding, but Amir made sure everything happened and we got what we wanted. We really appreciate his service and what he did for us.
Service advisor lied said my prepaid maintenance program was expired. Charged me for a new maintenance package. When I found the paperwork proving everything, supervisor refused to correct.
I want to inform potential car buyers about the deeply disappointing experience I recently had at Performance Toyota Bountiful. My interaction with this dealership has left me with a bitter taste and a strong urge to warn others about their questionable business practices.
First and foremost, my dissatisfaction stems from the misleading information provided about the condition of a used vehicle I purchased from Performance Toyota Bountiful. The sales team assured me that the car was in impeccable condition, emphasizing its reliability and overall quality. However, upon closer inspection, it became evident that this was far from the truth.
The ... Read More DealerRater - Nov 30, 2023
Review update: pretty much don’t trust sales people. After being sold a “complete warranty” during our vehicle purchase (cost $3300) and being told “it covers EVERYTHING” except maintenance items, we’ve discovered that was a big, fat sales tactic and lie. It wasn’t our first sales person, Lorenzo, but the guy who helped us sign all the papers. We’ve had our windshield wiper fluid leaking and even with a scheduled appt it still took 4.5 hours and $80 later (not covered by the warranty that “covers everything”) just for them to tell me that they fixed a hole in the ... Read More DealerRater - Nov 3, 2023
It was great until after I bought it. I lived out of state and had it shipped home. It was a big hassle to get Performance to work with my credit union to complete the sale. I could never get the finance guy to return my calls or emails. It was obvious when it arrived that it never went through their full point inspection or paint protection they charged for. They then messed up my registration paperwork and it’s now been two months and still no plates. Go elsewhere.
The lady I worked with was great. She talked to me so I could understand what is going on with my vehicle. She got me in and out. So appreciated.
I bought my first RAV4 there August 2016. For the next 4, maybe 5 years, I could pull in to have it serviced and see nearly all the same faces every time. But for the last 2, maybe 3 years, that is not the case. The faces are nearly all different every time . To me, that is not a good sign. I sold that RAV4 to my son when I bought my new 2022 RAV4 last year. They refused to honor the fact that I had bought the tires there and give him the free rotation. He’d asked to have an oil change done because ... Read More DealerRater - Aug 23, 2023
Fast, professional, and very polite. Clean environment in the service area as well as the lobby.
Good customer service and I enjoyed the video that was sent by the technician to show me what was going on.