Performance Toyota Service Center

Randi was my service advisor. She was very professional and accommodating. I had an issue afterwards with a service that was performed on my vehicle and she solved the issue and made arrangements to get the part’s needed to resolve the issue. She is a great service advisor and always has the customers best interest .

I had a very wonderful experience. Amir fought hard to get a deal i was happy with. Everyone that we interacted with was very pleasant.

Whoever helpped me was very kind and loving. Was very good at what they do

My friend & I were driving to Hyrum to attend a friend’s memorial when the red triangle warning light came on. We immediately took the next exit & got to Jiffy Lube where they diagnosed the problem & sent us to Toyota Bountiful. There Quentin took great care of us, getting us a rental car so we could continue on our trip & updating us periodically on my car. I’m just so glad we broke down where we did (& not in Sardine Canyon!) & that my car was so well cared for. Great service & care & I so appreciated this dealership.

We had a relatively good experience with Amir at this dealership, but unfortunately our experience with one of the new managers completely changed our impression. We were ready to purchase a vehicle yesterday and even returned a second time to finalize the deal. While Amir was busy helping another customer, this manager made very little effort to assist us. He left us sitting in our vehicle in the sun for more than an hour waiting for him, despite knowing we were there to close the purchase. There was no sense of teamwork, no urgency to help a customer who was ready to buy, and no willingness to work with us on a very reasonable request regarding a set of tires that would have allowed us to finalize the deal. What was most disappointing was the lack of respect shown toward a senior citizen and a veteran. Because of that manager we left feeling that our business was simply not valued. One would hope that shared cultural understanding would lead to greater respect and empathy toward all customers, especially elders and veterans. Instead, we felt ignored, dismissed, and treated as though our time did not matter. I want to recognize Amir for the professionalism and kindness he showed us, but because of this manager’s behavior, we ultimately walked away from the purchase. We were extremely disappointed and saddened by the experience. If you visit this dealership, I strongly recommend working directly with Amir. Respect, customer service, teamwork, and basic courtesy should never be optional.

Got an awesome deal working with Anthony. Had no presser to buy even in the finance office. Will likely be back on my next vehicle purchase.

My car had several issues to be addressed including struts, alignment, radiator hose, and bearings. Jace was able to determine what services were required to address these problems. He quoted me a fair price and was able to adjust the total with the best coupon presented. The vehicle drives without the noise previously experienced and is much better to drive. Very pleased with the results.

Randi was very personable and helpful. She made me feel like she cared about me and was honest about the needs and recommendations for my car.

We have purchased 5 new vehicles from this dealership and have serviced all of them there. We’ve always been treated competently and courteously.

I have had my 2017 Avalon service at this dealership since 2018 and they have always done an excellent job of keeping the car in tip top shape. They have an outstanding team in their service department and they always keep me informed about my car while in their shop.

They're always pleasant and hustle my service through. They make it worth the drive from Seattle.

I am leaving this review specifically because of Bobby Cuevas. My initial experience working with Ivan during the purchase process was extremely frustrating and, if that had been the end of it, this would not have been a positive review. The situation was heading toward a very poor outcome. Bobby stepped in afterward and completely turned the experience around. He took the time to listen to everything that had happened, acknowledged the issues, and followed through exactly as promised. He coordinated repairs, provided a loaner vehicle, stayed in communication, and made sure every issue was fully resolved — including things discovered after I took the car home. Because of Bobby’s professionalism, accountability, and genuine effort to make things right, what could have been a one-star experience became a five-star one. This review is for Bobby and his handling of the situation.

Freak Thanksgiving snowstorm in Torrey, Utah, Capital Reef area. Snow and ice built up on passenger side window of our Prius overnight. Attacked the ice with the wrong end of a broom - not a good idea! Window dropped out of its track and would not roll up! Hours later, in the cold and wind, with the help of a bunch of suction cups and several assorted rolls of tape we headed back to Salt Lake where we called Performance. They picked the car up the next morning and brought it back the following day - healed! Bless you Performance Toyota of Bountiful! The turkey was superb as well!

I had a problem with a communication module on my 2023 Toyota Tacoma.. Service Advisor John Judkins was superb. He showed genuine interest in solving the problem and exhibited great follow through. After a a couple of days it was determined that my truck needed a new computer and service module which had to be ordered. The technician was able to install the hardware in great time, and it solved the issue. Gratefully my truck was still under warranty. I had given another Toyota Dealer north of Performance Toyota but the Service Advisor did not show real interest in solving the problem. Performance Toyota Bountiful Service Advisors generally show great interest and willingness to help. John Judkins literally made my day.